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Hosting FAQ's

What hosting package should I select?

We have different hosting packages to suit your online needs and budget.

Email Only Package

Our Email Only Package is designed for Businesses wishing to host their email only with us. This email hosting package gives you 10 email accounts, unlimited email aliase forwarding and access to a mailing list through cPanel.

Business Starter Package

Our Starter Package is perfect for Businesses who have a small website with a few pages and low to moderate traffic and disk-space allowance.

Business Package

Our Business Package is our most popular, which allows for database driven Websites, such as Wordpress, online stores (Prestashop) or our own Drumbeat CMS software. Includes 15 email accounts, 30GB Bandwidth and 3GB of disk-space.

Premium Package

Our Premium package provides everything our Business Package does but with more Bandwidth, Storage and email accounts. If your website has a high amount of traffic and needs larger disk space then we recommend this package.

All Hosting packages come with cPanel account management, statistics, unlimited mail forwarding and spam filtering.

Please view our hosting and pricing for more information.

What is cPanel?

cPanel (Control panel) is a hosting account manager where you can login and easily manage many aspects of your hosting account.

Some features of cPanel are:

Files - File Manager allows you to manage all files in your account, backup wizard, view disk-space usage.

Mail - Add/edit/delete email accounts, mail forwarders and auto responders.

Logs - Latest Visitors, Detailed website statistics, raw access logs, error logs and bandwidth usage logs.

and much more.

What is the difference between Sub, Parked and Addon domain names?

Sub Domain

A sub domain name can be a different website/page with its own unique content, but there is no new domain name. Instead, you use an existing domain name and add a new sub name in front of it. A sub domain name example can look like the following: http://blog.mydomain.com.au, http://help.mydomain.com.au (assuming you already host http://mydomain.com.au).

Parked Domain

A parked domain is NOT a unique website. Instead, it is a masked forward to the primary domain name of your hosting account, much like a website alias. Parked domains are commonly used when:

  • You need a place to park a domain for which you do not have a website.
  • You have more than one domain that should lead/point to your primary domain name.
  • You have common misspellings of your domain name that you have registered.
Addon Domain

An addon domain is a second website, with its own unique content. This type of domain does require you to register the new domain name before you can host it. Therefore, if you want to host www.otherdomain.com.au under the same account this could be a solution, though first make sure you have enough disk-space and bandwidth allowance.

What is the difference between POP3 and IMAP email accounts?


POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.


IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.

What is the difference between a CMS & Static Website?

A CMS (Content Management System) website provides the user with built in administration tools to easily manage the web page content with very little or no understanding of web coding languages or third party software such as FTP. The user can manage their site using an Interent Browser and online connection 24x7. View our Drumbeat CMS built for small to medium businesses.

A static website is a hard coded web page that has no built in administrator tools and requiries knowledge of web coding and third party software such as FTP to manage the website. Updates are usually performed by the web developer when requested.

What is MySQL?

MySQL is a relational database management system based on SQL – Structured Query Language. MySQL databases are used for a wide range of purposes and applications.

Some of the most common applications where MySQL is used would be popular database driven websites such as Wordpress, PrestaShop, Drumbeat CMS or any other application where data is stored and retrieved from the server.